This site is designed for Staff, Students and Parents. Each group has a separate section to find help with technology-related issues.
Common Issues & Requests
Incident IQ
Please see our for tutorials and detailed instructions to help you with our new ticketing/asset management system.
Other Services
Help Desk
- Call Help Desk: 512-570-0566
View the Staff Directory page and filter by the “Technology” department for a complete listing of department staff.
How are we doing?
Elementary Student Support
Software
LaunchPad
Zoom
Hardware
Bring Your Own Device (BYOD)
Chromebooks
General Information
Acceptable Use Policy
Internet Filtering
Secondary Student Support
Software
Adobe Creative Cloud
Google Chrome
Chrome must be the default browser on student devices. Students must only use their LISD profile to log into Google Chrome.
Google Classroom
LaunchPad
Software Center
Student Home Access
- Home Access Center Login
- If your password does not work, contact Campus Registrar for a reset
Hardware
mLISD Devices
- Go to the campus Library for Support questions when on campus
- mLISD Information
- mLISD FAQ
- Lost Power Supply and other Device Support
- (See page 6)
Lenovo Laptops
-
- Printing at Home Options:
- Connect to printer with a USB printer cable
- Check to see if the driver is installed
- Printing at Home Options:
BYOT
General Information
Acceptable Use
Passwords
- Student Password Information
-
- Change your password here
Internet Filtering
Textbook Access
File Access at Home
WiFi
- Wifi is accessible in the parking lots of all High School campuses.
Staff Support
Device Support
Lenovo Devices
- Settings
- Troubleshooting
Apple
- MacBooks
- iPad
- Self Service
- Staff device enrollment (Staff ONLY)
Chromebooks & BYOD
- If you are experiencing any of the following issues, you may need to .
- Connectivity Issues
- Various Software Issues
- Various Hardware Issues
Classroom & Office Equipment
Document Cameras
Interactive Displays
Science Lab TVs
- Campus with mounted Science Lab TVs – Support Documentation (coming soon)
Phones & Voicemail
Projector Support (Mac Devices)
Printers
- FindMe Printer Help:
- [email protected]
- Call 512-570-0624
Software
Adobe Creative Cloud
Eduphoria Help Desk
- – Support for the following:
- Aware
- Strive
- Document Translation Requests
- Spoken and Sign Language Interpretation Requests
Google Chrome
Google Processes
Gmail
Installing Software
For licensed software that is not found in these tools, please contact [email protected].
- Mac:
- Windows:
General Information
Acceptable Use
Backing Up Your Files
- Before a re-image, computer trade, and sometimes a repair, .
Device Distribution
Digital Resource Request
Software Approval is now the Digital Resource Request process – designed to keep our students’ data private and safe.
Digital Signatures
- District-approved Method to
Donations
File Access at Home
Gradebook
- Attendance Support
- Contact Attendance Clerk (Secondary)
- Contact Registrar (Elementary)
- Grades Support
- Contact Registrar
Internet Filtering
Music Download and Subscriptions
New Employee & Contractor Training
Passwords
Provisioning
New Technology Purchases
Please refer to the Technology Purchasing Catalog for additional equipment purchases
The items in the catalog are designated as District Standard equipment
Note: Must seek prior approval to order laptops, desktops and printers.
VPN Access
Note: Must have Permission to Use. Please contact the Help Desk x10566
WiFi
- Wifi is accessible in the parking lots of all High School campuses.